Help Center & FAQ's

Wholesome Habitat sources their products from many unique suppliers around Australia. This means our products are shipped from different locations all around the country. 

Wholesome Habitat will normally send orders within 2 Business days. If for some reason there is a delay, we will contact you via email

Wholesome Habitat will email your tracking and delivery information as soon as the item has been sent, Most orders take 1-7 Days to arrive depending on your location. If the item is a custom-made product please expect a longer delivery time. 

As Wholesome Habitat sources its items from a number of suppliers around Australia they are sent via many different  companies. Your tracking email will include these details

Wholesome Habitat will send you an email within 2 business days confirming the items shipping status. You will receive the tracking and carrier information immediately after dispatch

In most cases, our suppliers send purchased items directly to you. This helps us speed up the delivery process so you receive the order as soon as possible. Orders with multiple products may arrive separately if they are sent from different suppliers. If this happens, you will be given tracking information for parcel.

If you are wanting to return an item, we recommended to contact us as soon as possible via email at info@wholesomehabitat.com.au. This way we have a record of you requesting the refund in the 30 day period incase items do not arrive back to us in time. Please remember to include the order invoice number and your full name so we can track you purchase down.

We suggest that the item your returning is packed well to reduce the possibility of the item being damaged on it's way back to us and resend your items with protection. Your local Bunnings is always a good spot to find free cardboard boxes that you can recycle if you have thrown yours out.

Please keep in mind that a refund will only be issued if we receive your products undamaged and unused so make sure you get a tracking number.

Unfortunately this can occasionally happen once it is out of our hands. If you are unlucky enough to received a damaged item please immediately contact us at info@wholesomehabitat.com.au 

In this situation, you should include your order number, full name & address when emailing us and we require detailed pictures to be sent showing the damage.

We will do everything in our power to resolve any issues as quickly as possible and keep you regularly updated on the situation until the problem is solved.

Wholesome Habitat offers a 30 Day money back guarantee. If we are not contacted within the 30 days a return will not be issued a refund. Returns received after the 30 day period will only be issued if we were contacted and our system has a record of this.

Unfortunately Wholesome Habitat is only a small business so we are currently unable to offer free returns. Any returned items must be sent at the customers expense.

The best way to contact us is via email at info@wholesomehabitat.com.au or via the chat function on our site. 

No. You do not have to create an account to shop with us. Although we do recommend to do so.

We accept Paypal and Stripe. The most secure payment methods available. If you feel more comfortable with a bank transfer or paying via check just get in contact with us

Spam, spam spam.. Even sometimes our emails decide to take a detour. so make sure you add info@wholesomehabitat.com.au to your contact list. That way, your order confirmations will come to your inbox with no issues.

No. Wholesome Habitat does not have a store front, But you never know what the future may bring. Unfortunately we do not offer the option to pick up.

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