Unfortunately this can occasionally happen once it is out of our hands. If you are unlucky enough to received a damaged item please immediately contact us at info@wholesomehabitat.com.au
In this situation, you should include your order number, full name & address when emailing us and we require detailed pictures to be sent showing the damage.
We will do everything in our power to resolve any issues as quickly as possible and keep you regularly updated on the situation until the problem is solved.