Wholesome Habitat will email your tracking and delivery information as soon as the item has been sent, Most orders take 1-7 Days to arrive depending on your location. If the item is a custom-made product please expect a longer delivery time.
In most cases, our suppliers send purchased items directly to you. This helps us speed up the delivery process so you receive the order as soon as possible. Orders with multiple products may arrive separately if they are sent from different suppliers. If this happens, you will be given tracking information for parcel.
If you are wanting to return an item, we recommended to contact us as soon as possible via email at firstname.lastname@example.org. This way we have a record of you requesting the refund in the 30 day period incase items do not arrive back to us in time. Please remember to include the order invoice number and your full name so we can track you purchase down.
We suggest that the item your returning is packed well to reduce the possibility of the item being damaged on it's way back to us and resend your items with protection. Your local Bunnings is always a good spot to find free cardboard boxes that you can recycle if you have thrown yours out.
Please keep in mind that a refund will only be issued if we receive your products undamaged and unused so make sure you get a tracking number.
Wholesome Habitat offers a 30 Day money back guarantee. If we are not contacted within the 30 days a return will not be issued a refund. Returns received after the 30 day period will only be issued if we were contacted and our system has a record of this.
Spam, spam spam.. Even sometimes our emails decide to take a detour. so make sure you add email@example.com to your contact list. That way, your order confirmations will come to your inbox with no issues.