Shipping & Returns

 
 
Wholesome Habitat has free shipping Australia wide*
 If postage costs are too high due to your location, size and weight of your parcel, we may need to invoice you for the additional costs. You will of course have the option of a full refund if this cost is too high for you and you decide to cancel your order prior to despatch. Its always best to send us a quick email at info@wholesomehabitat.com.au if you happen to live in an isolated location.  

For more information in regards to Shipping & Returns please read the "Shipping & Returns'' tab in the items description
                                                                                                                    
 
Handling Time & Tracking Information
Once your parcel has been sent you will receive an email from us with your freight information and tracking number. Leave at front door authority will be automatically given. Unless otherwise stated in the "Special instructions for seller" section of our shopping cart. Wholesome Habitat will take no responsibility for missing items.
We make every effort for Handling time to be within 1-3 business days, however Wholesome Habitat accepts no responsibility for delays.
 
                                       
International Shipping 
Unfortunately we are not able to offer international shipping at this stage. If you have an inquiry about a large / wholesale order please contact us at info@wholesomehabitat.com.au 
 
Return Policy
Wholesome Habitat offers a 30 day money back guarantee on most items. Buyer will have to pay shipping and are responsible for goods in transit, We recommend adding tracking and packaging goods in a safe manner. If we have sent you an incorrect item please contact us immediately and we’ll send out the correct product via Express Post at no cost to you.
For more information in regards to Shipping & Returns please read the "Shipping & Returns'' tab in the items description
 
                                             
   Dammaged Items
 Please note that we and our suppliers take great care in packaging and items rarely arrive damaged. If any of your items do arrive damaged please contact us within 1 day of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.  We ask that you take a few pictures of the damaged item and email to us at info@wholesomehabitat.com.au The more we understand about the issue the quicker we can resolve it.
If a package is returned to us marked undelivered we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price less the minimal shipping cost.
 
Packaging of items for shipping
Wholesome Habitat and our suppliers do our best to reduce unnecessary packaging were possible, keeping in mind some items do require bubble wrap, cardboard or paper for added protection during there journey. 
 
If you have any question please contact us at  info@wholesomehabitat.com.au


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