Shipping within Australia /
FREE SHIPPING within Australia (standard shipping)
We use a courier service so please note we prefer not to use a PO BOX - however if this is your only option please advise via email. Thank you in advance.
All parcels will be left at your door without a signature - if you are not happy with this you may pay an additional cost to have it sent with signature approval. Please email if this is the case.
We send all our Australia orders via Australia Post. We do our best to get your order to you as soon as possible, usually the same day if ordered before 10am or otherwise it will be shipped the next business day (depending on stock availability). Please remember that for large or customised orders, we may take a little longer.
Australia Standard Shipping: Domestic delivery within 3-7 business days in National Metropolitan areas (Regional areas can take slightly longer.)
Australia Express Shipping: National delivery within 1-2 business days in National Metropolitan areas. Regional areas can take longer.
If you have any questions regarding shipping please email us.
For loss or damaged goods please email us at hello@thecommonfolkcollective with details of the order or photo of damaged goods and we will organise a replacement refund.
Thank you so much for your purchase. If for some reason you require a return, exchange or refund, please email us within 7 days and we will assist you in your return.
We are trying our best to be mindful, present and focused. Please know that your message or return is very important to us and we will reply as soon as possible (usually 2-5 days).
Please email us: firstname.lastname@example.org
Any items purchased at a discounted price or special offers/deals are not exchangeable and cannot be refunded.
Unfortunately we are posting a delicate product and from time to time the glass may break. We sincerely apologise if this happens to you. We take great care in packing them, however can not predict how they are handles along the way. If your candle is broken upon delivery, please email us a photo along with your oder number/invoice and we will happily post another one out to you immediately at our cost.
We can exchange goods, however good must be posted back at your own cost and will cost $10 for a returned package. For change of mind or if an incorrect order has been received or good are damaged. Please email us order number and details and we will guide you on the return and you may choose from a replacement or refund. Please allow up to 10 working days (usually sooner) once your return has been receieved. Don't forget to let us know which item you require for the exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Should you require a refund for damaged good or if you are unhappy, please email us your name and order number, along with the reason and we will email you instructions of returning the item. Please allow 5-10 working days for us to process your refund once we have received delivery back. Refunds will be made into the original account you paid with less shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not damaged.
Additional non-returnable items: