Shipping And Delivery Of Your Recycled Mats, Rugs, Tables or POD Chairs
We aim to keep the cost of shipping affordable for all of our customers across Australia. For this reason, We offer FREE POSTAGE AUSTRALIA WIDE* on 95% of our product offerings, no matter what you order or where you live in our great, wide land. * There are just 3 exceptions to this and this is due to the large size and shape of both POD Chairs , 1.8m Felt Ball rugs and our Giant Educational Mats (2.5 x 3m) as these are too big for Australia Post to ship and therefore require courier services at higher costs.
A re-delivery fee may apply if no one is available to accept your item(s) upon delivery. Re-delivery on a different date, or direction to a different address, may incur a charge which is payable by you in addition to the $18.95. This does not apply to Australia Post deliveries as they will leave you a note to collect from your local Australia Post branch.
Should a courier attempt delivery when you are not at home, a card will be left with re-delivery and collection details. Please ensure that you make contact with the courier within 2 business days to arrange collection.
Anytime that we run promotions of free shipping, this applies to retail Australian customers only. As an Australian business, 99% of our orders are within Australia and this applies to those orders placed. International orders will be charged at cost of shipping to get the item to you.
We are unable to provide an estimate of what any customs or duty charges may be as each country has different requirements and these costs are not our responsibility to pay or to know. Please do your own research prior to placing your order as each country has different requirements.
It is your responsibility to ensure that the delivery address that you supply Global Kids Oz / Recycled Mats is correct and valid. We will not be held responsible in any way for an order being sent to the wrong address, unless the fault is ours and should that be the case, we will re-send your order to the address that you supplied at our own cost. We prefer you to use a work address to ensure that any order that requires a signature can be delivered to you without delay. If you do not collect your order within 5 days of Australia Post leaving you a card they MAY send it back to us. For us to then re-send this to you incurs double freight and therefore, an $18.95 re-delivery fee per package will be payable by you before your order is re-sent.
We shall endeavour to have all orders shipped upon the same day of order if the order is placed prior to 3pm NSW time Mon-Fri, (excluding public holidays) otherwise within 24 business hours . We will do our best to ensure that all information on our website is current so that you are aware of approximate delivery times if your order is not currently in stock and make immediate contact with you if this differs.
The client acknowledges and agrees that a late delivery does not constitute a breach by Global Kids Oz / Recycled Mats or our agreement and does not entitle the client to cancel the order, unless the delay in providing this product to you is outside of an acceptable delivery time of 4 weeks from the date the order was placed. Note that you will be kept up to date every step of the way in the unlikely case that this happens. We shall advise by email when your order has been processed and sent to you.
If you have not received your order within 14 days of it being dispatched, we will lodge enquiries with the delivery company to ascertain the whereabouts of your order. We will not be held liable for any loss, stress or damage caused by the late delivery of parcels or of a parcel not arriving. It is in our best interests to do our very best to ensure that you receive your order in a fast, efficient and orderly fashion, as without you, our client, we have no business. If we know that a product that you have ordered may be delayed, we will contact you to advise you of the status using the email address that you supplied for the order.
All orders are sent using Australia Post e-parcel service or a courier of our choice should that be necessary.
Loss or Damage:
Global Kids Oz / Recycled Mats, will not accept responsibility for any loss or damage to your goods once delivery has taken place. If however, in the unlikely event, that your order arrived in an unsatisfactory condition please email us within 5 days of receipt with an explanation of the issue (with photos) to email@example.com. We will then begin formalities so that a decision can be made by us whether a replacement item will be sent or not. It is also at our discretion to request that the damaged goods be returned to our head office prior to a replacement being sent out. If this damage is deemed to be due to freight handling then Australia Post (or the courier) may be responsible for this and Global Kids Oz / Recycled Mats cannot be held liable. However, we will work with you to attempt to find a satisfactory outcome for all.
What is your 30 Day Returns policy?
At Recycled Mats, we have a 30 Day Returns policy. Here's how it works...
Any request for a replacement or refund must be made within 30 days of the initial order. After this time, stock changes and price adjustments make it difficult for us to fairly deal with your requests.
How to request a replacement or refund
We stand behind the quality of our products. If you are not happy with your order within the first 30 days, please advise us in writing at firstname.lastname@example.org
Let us know:
- Why you wish to return the product
- Your order number.
If the product is faulty, please include images so that we can clearly understand your concerns. We may not require the product to be returned prior to sending out a replacement to you if the issue is clear from your photos. If we cannot resolve your issue in this way, we will request that you return the products in question so that we can examine them for faults.
Returned items MUST be in original packaging with ALL original stickers in place (see photo example below). Rugs and mats cannot have been used in any way AND must be folded along the same fold lines with which they were received. If the plastic mats are folded incorrectly or carelessly, there is a chance that undue pressure placed on the woven plastic when inserting back into the carry bags or during transit may cause damage, rendering them unsellable and therefore voiding any option for a refund or exchange. Items MUST be received by us in perfect re-sellable condition. Any eligible replacement item or refund due will not be processed until the returned item has been received and reviewed by us.
If you have used the mat, damaged the mat or thrown away the labels and packaging then it is yours to keep!
Recycled Mats will not accept a return or exchange on any SALE items or purchases made using a discount voucher or code.
Returns and postage costs
If you simply change your mind about a product, we are happy to discuss an exchange but please note that return postage costs are your responsibility.
If we have agreed to provide a refund, postage costs may be deducted from the refund amount. Please note that refunds can only be paid into the same account that was used for the initial order.
Recycled Mats cannot be held liable for the loss of items being returned. We recommend using a registered post service to return your goods so that tracking can be used. We encourage you to keep a record of the tracking advice until the return has been received, accepted and processed by our warehouse.
We have clear instructions that do need to be followed for all returns so that we can ensure that all returns are processed in a correct and timely manner. Please note: For returns to be processed effectively, you must clearly label the return package with the original order #. Kindly email email@example.com or call us on 1300 32 00 65 should you have any questions about this.
If you do not do this then we cannot track your return and a refund will not be granted. Please understand that we send and receive thousands of items weekly, so we need you to follow this process otherwise we will have no way of confirming your return was received. Clear documentation benefits our processing staff and you!