ORDERS AND DISPATCH
If items are in stock we will endeavour to dispatch your order as soon as possible.
Orders wil normally be dispatched within 1-5 days after payment is received. Most orders are expected to arrive within 1-2 weeks after dispatch although this depends on your location.
Please note some regional area's will not qualify for FREE SHIPPING Due to the size of the item and your location.
Goods that are not in stock and are on backorder may not be updated on our website. In this case we will notify you of an expected availability prior to processing your order.
REFUNDS AND RETURN POLICY
We DO NOT offer a refund for change of mind with any of our furniture. We recommend you choose carefully prior to placing an order. In certain curcumstanses we may authorise an exchange/refund/cancellation within 7 days of purchase but please be aware a 20% restocking fee will apply.
Buyers will have to pay shipping on returned goods and are responsible for goods in transit, We recommend adding tracking and packaging goods in a safe manner.
If we have sent you an incorrect item please contact us immediately and we’ll send out the correct product asap.
Any exchange or return should be made within 7 DAYS of receiving goods and item must be returned in the original packaging.
Sale items are NOT covered by our Returns and exchange Policy
Canvas and Sasson products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information as to your rights under Australian Consumer Law, please visit the Australian Consumer Law website.
Returns and Credits are only accepted if authorised by Wholesome Habitat.
Any Faulty or Damaged items can be returned and are subject to proiorautherisation at our descresion. You MUST notify us within 24hrs of receiving damaged goods.
- Where your products are damaged in transit
Goods are checked before they leave the warehouse. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. If possible, please take a photo of the damage immediately following the delivery. Transit damage must be reported immediately. Once a customer signs and accepts delivery of items without notification of damage, goods are deemed to have been received in an acceptable condition. Goods may only be returned by a carrier approved by us. A handling charge may apply on returned goods. Returns and credits will only be processed once goods and the associated form have been received by our warehouse. Wholesome Habitat will not be responsible for damage caused in transit where a customer has used their own carrier
- Your goods have a manufacturers fault/flaw.
If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.
- Goods damaged by you, natural wear and tear and Buyer’s Remorse:
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.