Deliveries in Australia
Free Shipping Australia Wide*
Orders are processed as quickly as possible, typically within 1-2 business days of placing your order. We mainly use Australia Post for deliveries throughout Australia for small items, with the exception of larger orders such as our tents and rugs where we engage the services of a courier delivery service Sendle, our carbon neutral courier service. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in regional areas of Australia. If you need an item urgently, please opt for an Express Post postage option at the checkout. Australia Post deliveries typically require a signature on delivery of your order. If you are not at home to accept your delivery, then a card will be left and your parcel will be available for collection from your nearest Australia Post office. The same system applies to all courier deliveries. If you would like the courier to leave your package without signing (ATL, Authority To Leave), please ensure you select this or advise this instruction when you checkout in the customer notes. If you elect to have an order left without a signature, The Seek Society is not liable for any missing or damaged items.
If deliveries in Australia are directed to remote regional areas, free delivery of tents cannot be guaranteed and is recalculated and invoiced separately after checkout with a regional loading if applicable. All domestic metro deliveries over $200 is otherwise FREE.
Returns & Refunds
We believe you should be entirely satisfied with all your adventure gear and offer a simple return process. If an item is not what you expected and does not meet your expectations – we can exchange it or offer you a full refund. All refunds will be charged to the original form of payment.
Only items purchased through our online store will be considered for an exchange or refund. Items may be returned under the strict following conditions:
- The item remains in brand new condition and remains in its original packaging and has not been used.
- The item is returned within 14 days of purchase including shipping time.
- A copy of a valid receipt is included with the item.
Please note all returns, refunds and exchanges are subject to TSS staff approval on arrival and may be rejected if the above conditions are not adhered to. All refunds will be inspected and may take up to 5 working days once received to be eligible and for a refund to be processed.
The Seek Society reserves the right to modify its return and exchange policy at any time.
TSS head quarters do their best to inspect each and every piece of gear that is sold to our followers. In the unlikely event of a faulty or damaged on arrival item we will cover the cost of the return. Please note that all of our products are hand crafted from natural materials such as canvas, leather and wood. This means variations in materials are natural and besides making your item look cool, it gives them just that little bit of extra character!
If returning your item is something you need to do, please contact us, with your contact details, a brief explanation and maybe even a sneaky photo if you’ve got one to
Returns on sale items
Unfortunately we have a no returns policy on sale items, unless your item is faulty, of course!
Misplaced orders
On the rare occasion your parcel evaporates into thin air and does not arrive within a rational timeframe please contact us.
